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Visit Us or Call Us: (800) 938-7925    Today's Hours: 7:00am - 6:00pm

Shipping Policy

Fast, efficient shipping at reasonable prices (when shipping is charged) is important to our customers and to us. Information about our shipping practices and policies is listed below.

Delivery Dates

Same Day Shipping Cutoff Notice: 1pm PST when item is in stock. 9am PST for Schluter items. Call to verify the website stock information is accurate if this is a priority!

If the item is in-stock in our warehouse, and we receive your order before 1:00 pm Pacific Time, we will ship the order the same day.  Orders received after 1:00 pm Pacific Time will be fulfilled the next business day. We ship Monday - Friday, except holidays. If there are extenuating circumstances that make shipping your order in a timely fashion impossible, we will contact you.

Orders shipping from the manufacturer or factory generally ship within 48 hours, unless back ordered. MK Diamond and Rubi drop ship items can take up to 5 business days to ship. We will contact you in case the items turn out to be backordered at the manufacturer. Some items will indicated a 2-3 or 4-5 day handling period.  Once shipped, please allow 5-7 working days for delivery for standard ground. Priority Mail shipments will usually be delivered in 2-3 days from the day the item is shipped, but USPS does not guaranteed that delivery schedule. 

Free Shipping

Certain items we sell are designated as delivered with free shipping. The following are the three types of free shipping we currently offer:

  • Free Shipping: the particular item does not incur shipping charges, or add to the shipping total, if item is being shipped within the Free Shipping Territory to a commercial address.
  • Free Shipping w/ $49 Order: Same as Free Shipping, but only when the order totals $49 or more.
  • Free Shipping w/ $99 Order:Same as Free Shipping, but only when the order totals $99 or more.

Free Shipping Territory: Free shipping applies in the United States within the 48 continental states. Shipping quotes can be provided by our sales staff.
Residential Deliveries: Residential deliveries are deliveries that are made to non-commercial addresses, regardless of the presence of a company name at that address.  

Free shipping items delivered to residential address may incur a delivery charges (most items will not incur a shipping charge even to a commercial address). 

Standard Shipping 

Your shipping charges when shopping with us are calculated in a number of ways depending on what is being purchased. You may calculate the shipping yourself with our real-time UPS or USPS calculators on the My Cart page.  For orders that include items that have free shipping AND standard items where shipping is charged, the UPS and USPS calculators will only calculate shipping for the items where shipping is charged.

Lift Gate Deliveries: Lift gate trucks are specially designed trucks that have a lowering system on them to remove your product from a truck to the ground. This can be added at an additional charge if there is no way for you to remove such a large package yourself. 

Perishable or Temperature Sensitive Items: Certain shipments may contain items that can be damaged by extreme temperatures or may be perishable.  Master Wholesale, Inc. is not responsible for items damaged in transit due to handling or damage due to extreme temperatures or weather conditions, but we may postpone shipment of perishable or temperature sensitive items during extreme weather events.  

Shipping Address

Orders under $200 have the option of delivery to a shipping address other than the billing address on the credit card.   Orders $200 and over must be shipped to an authorized address for the credit card being used. 

Schluter Product Shipping

Most Schluter products will ship direct from Schluter, for a flat fee of either $49.95 to Continental US addresses (Lower 48) and 79.95 to AK & HI, or $95.00 for 2 Day Air, or $119.95 for Next Day Air to any US address.  Some Schluter items may be available to ship from our Seattle warehouse, and when that shipping option is available, you will see USPS Priority Mail available during checkout. For these items, you can expect delivery within 3-4 days when we have the quantity you order on hand, or within 12 days if we do not. If you need the item more quickly, and we do not have it in stock, choose one of the UPS shipping options.